General Terms & Conditions
- Line Creative accepts no liability nor responsibility for any injury, loss or damage to either people, hardware or software, equipment or goods, suffered as a result of direct or indirect use or misuse of any data on this website, downloaded products, our emails or any communication.
- All content is for general information purposes only.
- Line Creative takes reasonable steps to ensure that any transfer media, attachments, files, data and content we offer on and off line are free from computer viruses and defects. However, since any world wide web based activity is subject to risk and corruption Line Creative expects those accessing our data or downloading our products will carry out independent virus scanning of all incoming data.
- This website and all its content is copyright of ©Line Creative Ltd. 2018 or their clients. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or system.
- We may use your information to keep you informed by email about our products and services which may be of interest to you. information may be disclosed and used for these purposes after your project has lapsed. by providing us with your contact details, you consent to being contacted for these purposes. you can contact us at any time to have your details removed from our marketing lists.
- Line Creative Ltd. is a registered company in England and as such, any disputes will be governed by and constructed in accordance with the law in England and Wales.
Line Creative Ltd. Registered Office: 554 Finchley Road London, NW11 8DD. Registered in England No.09595492
We Line Creative Ltd (also referred to as “we”, “us”, or “our”) a registered company in England (Company no. 09595492 Line Creative Ltd). Our registered address is 554 Finchley Rd. London NW11 8DD.
THE PURPOSE OF THIS NOTICE
This Notice is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of providing you with products and services we will collect and process information that is commonly known as personal data.
This Notice describes how we collect, use, share, retain and safeguard personal data.
This Notice sets out your individual rights; we explain these later in the Notice but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.
WHAT IS PERSONAL DATA?
Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.
Personal data may contain information which is known as special categories of personal data. This may be information relating to and not limited to, an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to sexual orientation.
Personal data may also contain data relating to criminal convictions and offences.
For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where we are legally required to comply with specific data processing requirements.
PERSONAL DATA WE COLLECT
In order for us to provide services for you, we will collect and process personal data about you. We will also collect your personal data where you request information about our services, customer events, promotions and campaigns.
You may provide us with personal data when completing online quote or contact forms, when you contact us via the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.
We will share your personal data within our company and with business partners. This is normal practice within the industry where it is necessary to share information in order to provide the best service for you.
We also share personal data with authorised third parties, this is necessary where we are required to do so by law, or where we need to administer our business.
We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address.
We may also record your communications with us when contacting our team members and business services. Where we collect data directly from you, we are considered to be the controller of that data i.e. we are the data controller. Where we use third parties to process your data, these parties are known as processors of your personal data.
A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data. A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller.
As a provider we will process the following categories of data: personal data such as an individual’s name, address, contact details and details of historic work.
If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services.
For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.
WHY DO WE NEED YOUR PERSONAL DATA?
We will use your personal data for the performance of our contract with you, to quote for and provide you with products and services, to respond to any requests from you about services we provide and to process complaints. We will also use your personal data to manage your account, perform statistical analysis on the data we collect, for financial planning and business forecasting purposes and to develop new and market existing products and services.
In purchasing our products and services you should understand that you are forming a contract with us. If you contact us for a quote or request details on the services we provide, we consider ourselves as having a legitimate business interest to provide you with further information about our products and services. You may request to be withdrawn from all such marketing activities at any time.
For all existing and past contracted project clients, we will retain your personal data at the end of any contractual agreement for up to 7 years. This data will be retained for the protection of our business.
Where you have requested a quote or contacted us for details of our products and services, and where this quote does not progress to a signed contract and we do not have any contracts with you, we will retain your personal data a period of 24 months.
Where you make a complaint we will retain the data for 10 years.
Where you or law enforcement agencies inform us about any active investigation or potential criminal prosecution, we will comply with legal requirements when retaining this data.
The retaining of data is necessary where required for contractual, legal or regulatory purposes or for our legitimate business interests for statistical analysis (profiling) and product development and marketing purposes.
You should be aware that we may use automated decision making (services/tools and techniques) to check for customer suitability to our products, for example we might perform a credit search to check an individual’s solvency and credit rating. We also analyse data to identify products and services that customers may be interested in, this is commonly known as profiling. You have the right to object to the use of profiling activities and the use of automated decision making (services/tools and techniques).
You can opt out of receiving marketing services by e-mailing email@example.com
Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.
These rights are known as Individual Rights under the Data Protection Act 2018. The following list details rights:
- The right to be informed about the personal data being processed;
- The right of access to your personal data
- The right to object to the processing of your personal data;
- The right to restrict the processing of your personal data;
- The right to rectification of your personal data;
- The right to erasure of your personal data;
- The right to data portability (to receive an electronic copy of your personal data);
- Rights relating to automated decision making including profiling.
Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.
In exercising your Individual Rights, you should understand that in some situations we may be unable to fully meet your request, for example if you make a request for us to delete all your personal data, we may be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.
You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.
PROTECTING YOUR DATA
We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.
If you are dissatisfied with any aspect of the way in which we process your personal data please contact us. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.
Website and Cookies Policy
About this policy
This policy is to help you understand how we collect and use your personal information when you visit our website, and has been written in addition to our Privacy Notice for Line Creative Ltd.
This policy and our Terms of Business are subject to English law. Any dispute will be dealt with by the English Courts. Everything on this web site is the property of Line Creative Ltd. The information complies with appropriate UK legislation and regulation. Line Creative Ltd. has taken all reasonable care in the production of our web site and it shall not be held liable for any loss whatsoever.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We may have included links on our website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected.
Linked web sites are not within our control.
You may not create a hyperlink to Line Creative Ltd. website without our prior written consent.
The Internet is not a 100% secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information. We are also not responsible for any technical problems you may experience with our website.